For higher productivity, better collaboration and a transparent and seamless communication, enterprise grade Productive Social Software for Cloud Computing Platform is of need. Chatter or Yammer provide features that we know from Twitter, Facebook. Here users can create user profiles, join groups and follow people, projects and documents. Also, in real-time feeds with the status updates of colleagues can run in the foreground. With Chatter, it is also possible to create polls, so that each team member can express his/her opinion on a particular topic.
Productive Social Software for Cloud Computing Platform : Brief Overview
Salesforce’s Chatter is mainly used for internal cooperation and more recently cooperation with external partners. Currently about 50 employees usually use the tool that are directly involved in sales and support with clients. Since Salesforce’s Chatter is integrated as a new feature in its total solution, there is no additional cost for the client.
Chatter works rather virally through, which can not be controlled centrally. Processes can improve greatly. Each authorized colleague can see the Activity Stream of the entire context, reply directly and communicate. In the Activity Stream also the changed records relating to or completed support cases appears. In this way, each authorized user always up to date, the communication is directly integrated with the processes and customer information and is not running in a separate channel such as e-mail.
Productive Social Software for Cloud Computing Platform : Optimized Processes
Since communication is no longer made by mail in case of usage of these softwares, a company deploying these can react faster and are more independent of the device based access – communication is also possible via the smartphone. In addition to direct communication in records, Chatter can be used for discussion groups, the exchange of information and data networking experts or first approaches in project management. According to PAC analyst; collaboration is worthwhile, especially for the companies working on complex projects, where flow of knowledge flow is faster. These tools from the cloud-based help about processes in procurement or marketing to optimize because contact employees directly can work with experts in communication and can make decisions faster.
Security as a cardinal question
The biggest obstacle to the use of a cloud solution in the form of SaaS in companies is the issue of data security, not least after the revelations about PRISM & Co. companies that give their data to the outside, their cloud providers need to think. They need transparent information on the technical, organizational and legal frameworks, especially around the security concept. The data centers of cloud providers have redundant backups and are usually subject to high technical and organizational security standards are certified with ISO 27001 and SAS 70 Type II. In particular, small and medium enterprises need to ask themselves whether the cost of the solution in the cloud would be able to ensure the high availability and security of data for mobile access from outside.
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