• Home
  • Archive
  • Tools
  • Contact Us

The Customize Windows

Technology Journal

  • Cloud Computing
  • Computer
  • Digital Photography
  • Windows 7
  • Archive
  • Cloud Computing
  • Virtualization
  • Computer and Internet
  • Digital Photography
  • Android
  • Sysadmin
  • Electronics
  • Big Data
  • Virtualization
  • Downloads
  • Web Development
  • Apple
  • Android
Advertisement
You are here: Home » The ITIL Key Concepts You Should Know: A Deep Dive

By Abhishek Ghosh January 7, 2022 8:09 pm Updated on January 10, 2022

The ITIL Key Concepts You Should Know: A Deep Dive

Advertisement

ITIL is a great place to start when you want to improve the quality of your IT service management. ITIL stands for “Information Technology Infrastructure Library,” and the framework has been around since the late 1980s. It is often referenced in national and international standards, such as ISO/IEC 20000-1:2011, the world standard for IT Service Management.
There are also plenty of books on this subject, so it’s no surprise that many organizations have already started their improvement journey with ITIL. That said, if you’re feeling in over your head when it comes to the technical jargon of ITIL, here’s a key concepts guide that should help fill in the gaps.

Table of Contents

  • 1 Introduction
  • 2 Service Quality
  • 3 ITIL certification
  • 4 The key concepts of ITIL
  • 5 What is ITIL used for
  • 6 Benefits of ITIL implementation
  • 7 Wrapping up

Listen to the audio of the article:

Abhishek Ghosh 15 · The ITIL Key Concepts You Should Know

 

Service quality depends on knowledge of ITIL key concepts

 

Advertisement

---

At times, what seems surprising is how little agreement there can be between different sources on what some key concepts in the framework mean. And while it might not sound like a big deal initially, having an incorrect understanding of essential terms could lead you down the wrong path on your quest for improved service quality.

 

The importance of ITIL certification

 

The widespread misinformation about the meaning of key concepts is one of the reasons why earning a certification in ITIL can be beneficial for yourself and your organization.

Securing an ITIL certification gives you the ability to help businesses plan and support their IT services in a manner that enhances their overall efficacy.

Businesses will likely choose an individual with ITIL certification because management understands that they can effortlessly focus on the things that matter, like the needs of the customers and their user experience.
Even though other frameworks align with some of its contents, none go into as much detail as ITIL does. When it comes to explaining how processes interact with each other or how they are designed to meet the customer’s needs and drive overall business success, ITIL leads the charge.
There are five distinct levels of ITIL certification one can choose based on their current experience and preference. They are ITIL Foundation, Practitioner, Intermediate, Expert, and Master. ITIL training is available through experienced providers like Beyond20.

Getting it right from day one

While obtaining an official certificate that says you’re an ITIL expert might not be sufficient when it comes to convincing people of your competence, being able to say that you’ve passed the ITIL Expert level certification will boost your credibility and increase your chances of accomplishing work with the businesses of your choice.

 

What are the key concepts of ITIL?

 

The five core concepts of ITIL are service strategy, service design, service transition, service operation, and continuous improvement.

Service strategy focuses on business goals

The service strategy concept focuses on ensuring that your IT service management strategy outlines how you plan to create value for the business while considering what services are needed and how you should provide them.
It also pays attention to determining which services the company should handle in-house, which could mean outsourcing them or even creating new departments within your organization.

Service design focuses on deliverables

Service design is all about designing processes to deliver valuable functionality for your customers and internal users. It’s more than just designing incident management, problem resolution, or change management.
This process also considers governance principles of Service Management (such as responsibility, authority, and communication), policies that outline acceptable behavior in certain areas of operation (like availability), and agreements with third parties required to provide certain services.

Service transition focuses on evolution through lifecycle stages

Service transition considers the changes that happen between two different lifecycle stages, like moving from service design to operations or making adjustments due to new requirements. It also pays attention to supporting these changes successfully so that they don’t become disruptions instead.

Service operation focuses on innovation

The service operation step focuses on improving how each process is done by constantly monitoring internal and external factors to gain insights about areas for improvement.
Feedback loops are essential here as, without them, processes would be difficult to improve upon, and critical stakeholders would not know whether their needs were met or not.

Continuous improvement looks at streamlining processes

Finally, continuous improvement looks at ways of maximizing current value within your organization while continuously delivering new functionality through developing new services and decommissioning old ones.

 

What is ITIL used for?

 

ITIL’s primary goal is to provide a set of processes and their interactions with each other, which ultimately help you manage your service more efficiently and effectively. It can be applied in any organization that has some kind of offering.

ITIL concentrates on providing good practice guidance and encouraging implementation by showing what others have done.

However, getting certified as an ITIL expert will place you as someone who understands the functionalities required by each process and give you the foundation you need to execute your plans. With the certification, you minimize your margin of error.

 

Benefits of ITIL implementation

 

The ITIL framework provides you with a reference model and vocabulary that teams and organizations can use to describe their operation, change management, or incident response. For example, if someone asks you what “SLA” means – you’ll be able to give them the answer without any issues.

Having this standard in place will help your organization avoid confusion regarding sharing information, especially in larger deployments where multiple departments provide different types of services at various stages of the lifecycle.

ITIL also looks at improving customer satisfaction by aligning your service offerings with your customers’ needs, which leads to better relationships between all parties involved.

Finally, ITIL does a great job of reducing costs within an organization thanks to always
looking to work smarter, not harder, and streamline each part of the process without sacrificing service.

The ITIL Key Concepts You Should Know

Click to view the full-size image

 

Wrapping up

 

The five most significant ITIL concepts are service strategy, service design, service transition, service operation, and continuous improvement. ITIL certification is an essential step in establishing your expert status within the service management industry, as it’s a globally recognized and accepted standard.

This Article Has Been Shared 954 Times!

Facebook Twitter Pinterest

Abhishek Ghosh

About Abhishek Ghosh

Abhishek Ghosh is a Businessman, Surgeon, Author and Blogger. You can keep touch with him on Twitter - @AbhishekCTRL.

Here’s what we’ve got for you which might like :

Articles Related to The ITIL Key Concepts You Should Know: A Deep Dive

  • Prototyping in Software Development

    Today, software needs to be developed quickly and set to production. Prototyping can help to improve efficiency in the development process. However, it is important to think carefully about which prototyping method fits your project. Software development is a very dynamic discipline in which requirements change quickly. Often, the client page develops several requirements or […]

  • Why Minimum Viable Product (MVP) is Important for Mobile App Development

    A Minimum Viable Product (MVP) is the first minimally functional iteration of a product that serves to learn from the user feedback as quickly as possible and thus prevent undesirable developments. It is important in this context that the iteration offers a first usable benefit so that the users also use the product. Because in […]

  • What You Need to Know About Microservices

    Microservices not only helps software development but also form the basis for the DevOps approach. Increasingly complex IT environments are driving the spread of microservices architectures. What this is and what you should know about it. Applications consist of a variety of tasks, the execution of which the computer system divides among the available resources. […]

  • A Sneak Peek into the Future of Software Testing: 7 Trends Gaining Traction in 2021

    Software testing trends in 2021 are leaning towards security needs and advances in machine learning technology as priorities. These trends also incorporate devices, device connectivity, consumer personalization, and how consumers access services. Below are seven software testing trends that are passing with flying colors in 2021. Table of Contents 1 Introduction 2 Using Agile and […]

  • WordPress Cloud Hosting With Full Website Management

    WordPress Cloud Hosting With Full Website State of Art Management for medium to big blogs and Corporate websites will be served from our joint venture very soon.

Additionally, performing a search on this website can help you. Also, we have YouTube Videos.

Take The Conversation Further ...

We'd love to know your thoughts on this article.
Meet the Author over on Twitter to join the conversation right now!

If you want to Advertise on our Article or want a Sponsored Article, you are invited to Contact us.

Contact Us

Subscribe To Our Free Newsletter

Get new posts by email:

Please Confirm the Subscription When Approval Email Will Arrive in Your Email Inbox as Second Step.

Search this website…

 

Popular Articles

Our Homepage is best place to find popular articles!

Here Are Some Good to Read Articles :

  • Cloud Computing Service Models
  • What is Cloud Computing?
  • Cloud Computing and Social Networks in Mobile Space
  • ARM Processor Architecture
  • What Camera Mode to Choose
  • Indispensable MySQL queries for custom fields in WordPress
  • Windows 7 Speech Recognition Scripting Related Tutorials

Social Networks

  • Pinterest (24.3K Followers)
  • Twitter (5.8k Followers)
  • Facebook (5.7k Followers)
  • LinkedIn (3.7k Followers)
  • YouTube (1.3k Followers)
  • GitHub (Repository)
  • GitHub (Gists)
Looking to publish sponsored article on our website?

Contact us

Recent Posts

  • Exploring the Benefits and Advantages of Microsoft’s Operating System March 22, 2023
  • Web Design Cookbook: Accessibility March 21, 2023
  • Online Dating: How to Find Your Match March 20, 2023
  • Web Design Cookbook: Logo March 19, 2023
  • How Starlink Internet Works March 17, 2023

About This Article

Cite this article as: Abhishek Ghosh, "The ITIL Key Concepts You Should Know: A Deep Dive," in The Customize Windows, January 7, 2022, March 22, 2023, https://thecustomizewindows.com/2022/01/the-itil-key-concepts-you-should-know-a-deep-dive/.

Source:The Customize Windows, JiMA.in

PC users can consult Corrine Chorney for Security.

Want to know more about us? Read Notability and Mentions & Our Setup.

Copyright © 2023 - The Customize Windows | dESIGNed by The Customize Windows

Copyright  · Privacy Policy  · Advertising Policy  · Terms of Service  · Refund Policy

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Do not sell my personal information.
Cookie SettingsAccept
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT