Cloud Computing CaaS – Communication as a Service

Cloud Computing CaaS or Communication as a Service offers advantages over conventional telephony that perfectly in conjunction with other cloud services. In an previous article, we have discussed about XaaS or Everything as a Service. Cloud Computing CaaS or Communication as a Service is a type of Anything as a Service.

What is Cloud Computing CaaS ?

Communication-as-a-Service (CaaS) is a Cloud Computing based managed service , which is used by the small businesses. As with all other Anything-as-a-Service (XaaS) related to Cloud Computing this communication as a service is targeted to reduce the costs is the decisive criterion for their use. Communication as a service to the user has the advantages of low capital costs and operating costs. The medium-sized enterprises also have the advantage that they always get this Cloud Computing service on demand and no own trained personnel is needed.

Services offered by Communication as a Service from an average Cloud Computing provider include communication technology, and therein IP-based services included in most Cloud Computing based solutions. That means it offers both the provision of network structures such as Virtual Private Networks (VPN) as well as IP services such as IP telephony.

As one can understand, Communcation as a Service (Caas) is actually a Cloud Computing based deployment of telephony and typically, there are communication applications in the cloud computing service:

• IVR – Interactive Voice Response
• Unified Communications
• Call Center

Advantages, disadvantages and other points for Cloud Computing based telephony system CaaS

CaaS as a product of Cloud Computing offers the advantages over conventional telephone systems a lot more features that complement each other perfectly in conjunction with other cloud services. An example is the integration of telephony functions into the groupware applications and unified communications and contact functions used in the same Cloud Computing platform.

Thus it is particularly suitable for medium-sized businesses that do not have very high demands on the depth of integration and can be integrated with other Cloud Computing based services.

Further Reading : Microsoft has an elaborated article on CaaS based on Cloud Computing.